Privacy Policy

Last updated: January 2026

Introduction

Property Condition Atlas ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at textepro.com and use our diagnostic cleaning service platform for real estate professionals and homeowners.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site. By accessing and using Property Condition Atlas, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Information We Collect

We collect information in several ways to provide and improve our diagnostic cleaning service platform:

Information You Provide Directly

• Contact Forms: When you submit inquiries about cleaning services, property diagnostics, or service requests, we collect your name, email address, phone number, property address, and details about your property condition concerns.
• Account Registration: If you create an account, we collect login credentials, contact information, and property-related details you choose to provide.
• Service Requests: When you request our diagnostic or cleaning services, we collect information about your property type, location, specific condition issues, timeline, and compliance requirements.
• Communication: We retain records of emails, messages, and correspondence you send to us regarding our services.

Information Collected Automatically

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to understand how you interact with our site, remember your preferences, and improve user experience. This includes session cookies (temporary) and persistent cookies (longer-lasting).
• Analytics: We may use analytics tools to track page visits, user behaviour, referral sources, and general usage patterns. This data is aggregated and does not identify you personally.
• Device Information: We automatically collect information about your device, including IP address, browser type, operating system, and referring URLs.
• Diagnostic Pathways: When you use our diagnostic flowcharts and condition assessment tools, we may log which questions you answer and which cleaning solutions you explore to improve our guidance systems.

How We Use Your Information

Property Condition Atlas uses the information we collect for the following purposes:

• To provide, maintain, and improve our diagnostic cleaning service platform and customer support.
• To respond to your inquiries, service requests, and diagnostic consultations.
• To send you service confirmations, updates, and relevant information about your property condition assessments.
• To personalise your experience and deliver content tailored to your property type and cleaning needs.
• To conduct analytics and understand how our platform is used, including which diagnostic pathways and solutions are most helpful.
• To comply with legal obligations and enforce our Terms of Service.
• To prevent fraud, abuse, and security incidents.
• To send promotional communications (only with your consent, where required by law).

Sharing of Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, processing service requests, sending communications, and conducting analytics. These providers are contractually obligated to use your information only as necessary to provide services to us.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect our legal rights and the safety of our users.
• Business Transfers: If Property Condition Atlas is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfil the purposes outlined in this Privacy Policy, and comply with legal obligations. Specifically:

• Contact information from service inquiries is retained for up to three years to maintain service history and support ongoing client relationships.
• Account information is retained as long as your account is active, plus one year after account closure.
• Diagnostic assessment records and property condition reports are retained for up to five years to support property documentation and dispute resolution.
• Analytics and usage data are aggregated and retained for up to two years.
• Cookies are retained according to their type: session cookies expire when you close your browser; persistent cookies expire according to their set duration, typically up to one year.

You may request deletion of your personal information at any time, subject to legal retention requirements and our need to maintain records for service delivery and compliance.

Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete information.
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request that we limit how we use your information.
• Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server protocols, and restricted access to sensitive data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, track your activity, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our platform. We do not use cookies to collect sensitive personal information such as payment card details.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Property Condition Atlas. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites before providing your information.

Children's Privacy

Property Condition Atlas is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Property Condition Atlas operates from Alexandria, Egypt. Your information may be transferred to, stored in, and processed in Egypt or other countries where we or our service providers operate. By using our platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We will take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date. Your continued use of Property Condition Atlas following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your request within 30 days or as required by applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.